REFUNDS OR EXCHANGES

REFUNDS OR EXCHANGES
Thank you for choosing www.luminasteel.com for stainless steel food tongs. We are always committed to providing you with high-quality products and excellent service. If you are not satisfied with your purchase, here are our return and exchange terms:

1. Return Policy
   1.1 Return Application
   If you are not satisfied with the product after receiving it, you can apply for a return within 30 days of receiving the product. Please ensure that the product is unused and in its original packaging.

      1.2 Return Conditions
      The following situations apply to returns:
      ●The product has manufacturing defects or is damaged.
      ●The product does not match your order.
      ●The product does not meet your expectations.
      Please note that for hygiene reasons, the return of some products (such as unpackaged or food-related products) may be restricted.

2. Exchange Policy
   2.1 Exchange Application
   If you wish to exchange the product, please make a request within 30 days of receiving the product. Again, the product must be unused and in its original packaging.

      2.2 Exchange Conditions
      Exchange applies to:
      ●If the size or color does not match.
      ●Other reasons why you would like to exchange.

3. Application Process
   3.1 Contact Us
   Please contact us at the following contact information to explain your return or exchange request:
   ●Email: clayforge@luminasteel.com       Tel: (+371) 67844300
4. We will guide you through the specific process of return or exchange and provide relevant return address information.
   3.2 Packaging and Mailing
   When returning the goods, please be sure to use appropriate packaging to ensure that it is not damaged during transportation. We recommend using a trackable mailing method so that the status of the return can be confirmed.
5. Refund Processing
   Once we receive the returned goods and confirm that they meet the return conditions, we will process the refund as soon as possible. The refund will be returned according to your original payment method, and the processing time is usually 5 working days.
6. Additional Fees
   Please note that the shipping costs incurred for returns or exchanges are usually borne by the customer unless the goods are defective or shipped incorrectly.
7. Disclaimer
   To the extent permitted by applicable law, www.luminasteel.com cannot be held responsible for any indirect or consequential losses resulting from the use of our products or compliance with these Return and Exchange Terms.

We appreciate your understanding and support and look forward to providing you with a satisfactory shopping experience. If you have any questions, please feel free to contact us!