DELIVERY AND SHIPPING

DELIVERY AND SHIPPING
Welcome to www.luminasteel.com! Below are our terms and conditions regarding delivery and shipping. Please read them carefully before placing an order. If you have any questions, please contact us by email: clayforge@luminasteel.com.

1. Shipping Area
   We offer delivery services throughout Europe and international orders. You can select the destination country and region during checkout, and we will calculate the shipping cost and estimated time of arrival based on your address.
2. Shipping Time
   2.1 Shipping Time to European Countries
   After we process the order, the product will be delivered to European countries within the following time:
   ● Standard Shipping: 4 working days
   Please note that the specific delivery time may vary depending on the destination, weather conditions or other unforeseen events.
   2.2 International Shipping Time
   For international orders (non-European countries), the estimated shipping time is as follows:
   ● International Shipping (such as America, Asia, Australia, etc.): 10 working days
   Similarly, the exact arrival time of international shipments may vary depending on the destination and customs processing.
3. Courier
   We work with the following couriers to ensure that your order is delivered safely and on time:
   ●DHL: Provides domestic and international shipping services, known for its speed and reliability.
   ●UPS: A world-renowned logistics company that provides reliable courier services.
   ●DPD: Has a wide distribution network in Europe to ensure fast delivery.
   The specific courier will depend on your order and destination, and you will be informed of the delivery service used in the shipping confirmation email.
4. Shipping costs
   The shipping costs will be automatically calculated at checkout based on your order weight, destination and selected courier method. Please note that shipping costs may vary in specific countries or regions.
5. Order tracking
   Once your order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the status of your package in real time on the official website of the corresponding courier.
6. Delivery confirmation
   Please check the goods immediately when you receive the package. If you find that the package is damaged or missing, please contact us on the day of receipt so that we can provide you with a corresponding solution (such as replacement or refund).
7. Contact Us
   If you have any questions about delivery and shipping terms or need further assistance, please contact us at:
   Email: clayforge@luminasteel.com

Thank you for choosing www.luminasteel.com, we look forward to providing you with high-quality stainless steel food tongs and excellent customer service!